Customer Support Request

DIY Item Query Form

Welcome! Kindly fill up this form if you have no idea which DIY item you should purchase to replace your existing bathroom fixture. Our customer support team will reply to you via e-mail to give you suggestion/s as soon as possible.

For requesting a visit for HCG’s product. Please see basic charge of the service on the second tab, and fill up the entry below. We will assist to transfer your request to HCG Customer Service.

  • Date Format: MM slash DD slash YYYY

•  HCG Customer Service will inform you before the scheduled visit.

•  For more information, you may contact us at:

Globe – 0956-733-9312
Smart – 0921-574-9364
Direct Line – 895-9854
Trunk Line – 896-0274 loc 236

CUSTOMER SERVICE BASIC CHARGES FOR COMPLAINTS ON OUT OF WARRANTY ITEMS:

DAY TIME CHARGE
Regular 8:30AM – 7:00PM Php 300
Night Time 7:00PM – 9:00PM Php 500
Holiday 8:30AM – 7:00PM Php 500

 

  • Above Basic rates are applicable for up to 2 units of items being repaired/installed. Excess units to be repaired/installed shall be charged with additional 50% of the basic rate for each additional unit.
  • Outside Metro Manila, actual transportation expenses to be charged t the customer.
  • Free service inspection within Metro Manila for out of warranty items and charges will only apply when the product needs to be repaired or installed.
  • Materials for installation or repair to be purchased/provided by the customer.

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